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Manage your team using human resources and activity indicators
Reinforce your communication and your power of conviction with your counterparties
Develop team work and motivation over time
Develop constructive relations with internal and external clients
Learn to delegate to escape the routine and manage transverse projects while developing your capacity to anticipate
Know how to well establish priorities and manage your time
Know how to identify risk areas and pull the alarm whenever needed
Practical studie
Give your co-workers some perspectives of evolution.
Retain your employees by expressing their key-role within the work chain in Back Office operations and ensuring the security of operations and thus increase the importance of their work (for example: people in charge of confirming everyday operations made by the Front Office or people in charge of resolving problems...)
Help a colleague find his / her place if they contribute to a significant dysfunction in everyday procedures (failure to follow instructions, payment deadlines, entry errors....)
Management tools
Understanding your management style (participative, persuasive, delegation or directive) and evolve according to the situations
Know how to say no to a client or a colleague
Psychological games (victim, rescuer, persecutor...)
Learn how to make a positive feedback and know how to make a negative feedback without demotivating your colleagues
Life positions: take into account his vision of self and the other in a relationship
Key points to a successful meeting (establishing an agenda, respecting delays ...)
Versatility
Practical studies
Supervise everyday activities of your colleagues without interfering with their autonomy
Resolve conflicts among colleagues (role-playing scenario over conflicts in the work chain over which two colleagues blame each other for dysfunctions in the procedures)
Say no without causing conflicts (role-playing scenario of giving a negative response to a colleague)
Relay messages to your manager (necessity to reinforce teams, buy new equipment...)
Solve a problem with a counterparty (absence or error in the confirmation process, a claim settlement caused by a delay in delivery...)
Definition of a personal action plan and optional monitoring over the phone (2 x 1h)
Using your own experiences and knowledge acquired during the seminar, each delegate can establish their own personal and concrete action plan. This action plan may receive monitoring from the seminar's coach by telephone
Coach newly appointed operations managers
Use concrete communication and management tools
Understand how people function, how they interact and develop effective communication
Know yourself to become a better manager
Acquire concrete tools to lead a support team
Know how to motivate in times of turbulence or crisis
Concrete and practical course designed specifically for operations managers
Many tools will be provided and tested throughout the seminar
Role-playing scenarios proposed by the participants based on their own experience
Each delegate’s area of improvement will be identified
Back and Middle Office staff (accounting, organization, IT, MOA, MOE, ...) that will be or have been promoted to a function of team management
